Terms & Conditions

These Terms & Conditions form a legal agreement between you and Coolzino Casino in relation to your use of the website, account services, games, promotions and other related features. By visiting the website, registering an account or using any service, you confirm that you have read, understood and agreed to these Terms. If you do not agree with any part of them, you must not use the website or its services.

You are responsible for reading the current version of these Terms before using the website. We may update, replace or amend these Terms from time to time to reflect changes to our services, legal requirements, security measures or operational practices. Updated Terms will apply from the date they are published, unless a different date is stated. If a change materially affects your rights or obligations, we will take reasonable steps to draw it to your attention. Continuing to use the website after an update means that you accept the revised Terms.

Separate rules may apply to particular games, promotions, tournaments, payment methods or other services. Those rules will be made available where relevant and are part of these Terms. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant game, promotion or service.

Eligibility

• You must be at least 18 years old, or older if a higher minimum age applies under the law relevant to you.
• You must be legally permitted to access and use online gambling services in the place where you are located.
• You must provide accurate, complete and current information during registration and whenever we reasonably request an update.
• You must use the website only for your own personal and lawful purposes, and not on behalf of another person.
• You must not use the website if you are self-excluded, restricted from gambling, or otherwise prohibited from participating under applicable law.

We may refuse an account application, restrict access or decline a transaction where we consider it necessary for legal, regulatory, security, responsible gambling or operational reasons. Access to some services may also depend on location, identity checks, technical availability or other eligibility requirements.

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Payments must come from a source held in your own name unless an alternative arrangement is expressly permitted. Using another person’s card, bank account, wallet or payment account is not allowed. We may reject, reverse or investigate payments that appear to be unauthorised, irregular or connected with unlawful activity.

You should deposit only money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You are responsible for checking transaction details before confirming a payment and for ensuring that your payment information remains accurate. Payment processing may be subject to checks, technical issues, third-party terms and applicable fees or restrictions.

Withdrawal requests may be subject to account verification, payment checks, anti-fraud controls, wagering requirements that are clearly stated for a particular promotion, and other lawful procedures. We may return funds through an approved method and may request additional information before completing a withdrawal. We do not promise a particular processing period unless a specific service term states otherwise.

Games are provided for entertainment and are governed by the rules displayed for the relevant game. You are responsible for checking the stake, paytable, game conditions and any other information before starting play. If a game is interrupted by a technical fault, communication failure or other system error, we may review the affected activity and take reasonable corrective action. A bet or game result may be adjusted or voided where required by the applicable game rules, system integrity considerations or law.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may have separate terms. These may include eligibility rules, time limits, qualifying deposits, game restrictions, wagering conditions, maximum values, withdrawal conditions and account limits. You should read the complete terms of an offer before accepting or using it. Where promotional terms are not met, the offer or related winnings may not be available for withdrawal.

We may correct an obvious error, withdraw an offer, change a promotion or cancel promotional benefits where there has been misuse, technical error, fraud, multiple-account activity or a breach of the relevant rules. Any action will be taken subject to applicable law and the specific terms of the promotion.

All website content, branding, text, graphics, software and other materials are owned by or licensed to Coolzino Casino or its relevant suppliers. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, sell, publish, reverse engineer or commercially exploit website content without prior permission, except where a right cannot lawfully be excluded.

We aim to keep the website available, accurate and secure, but we do not guarantee that it will always be uninterrupted, error-free, current or free from harmful components. Access may be suspended for maintenance, updates, security reasons, technical problems or events outside our reasonable control. Third-party websites, payment services and communications networks may have their own terms and privacy practices, and we are not responsible for matters outside our reasonable control.

To the extent permitted by law, you use the website and its services at your own risk. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those protections, we are not responsible for indirect loss, loss of opportunity, loss of data, business interruption or other consequential loss arising from your use of the website. You remain responsible for your own decisions, account security, equipment, internet connection and compliance with applicable laws.

Complaints and disputes

If you have a question, complaint or dispute, you should first use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant account details, transaction information and a clear description of the issue. We may request further information, conduct an internal review and communicate the outcome through the available account or support channel.

You must not attempt to resolve a dispute through unlawful, abusive or misleading conduct. Nothing in this section prevents you from exercising a right or making a complaint to an appropriate authority where that right is available under Australian law. These Terms are intended to operate consistently with applicable Australian consumer, gambling, privacy and other laws. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with any applicable game, promotion, privacy and responsible gambling information, describe the main conditions for using Coolzino Casino. By continuing to use the website, you confirm that you understand the risks of gambling and agree to comply with the rules that apply to your account and activity.