Betting Rules

By opening an account, accessing the website or placing a wager, you confirm that you have read and understood the rules that apply to your activity. These rules are intended to provide general information about how wagers are placed, recorded and settled. Additional conditions may apply to specific games, tournaments, promotions, payment methods or account features. Where a particular rule is displayed on a game or promotion page, you should read it carefully before participating.

You are responsible for ensuring that online gambling is permitted where you are located. Access to the website, games and features may be restricted in some places or circumstances. Coolzino Casino may refuse access, suspend an account, cancel activity or decline a wager where this is required by applicable law, internal controls, security procedures or the website Terms and Conditions.

You must use your own account and provide information that is accurate, current and complete. An account must not be shared, transferred, sold or operated by another person. Keep your username, password and other security details confidential. If you believe that another person has accessed your account, notify the website through the available support process as soon as possible and change your security details where appropriate.

• You must meet the applicable minimum age requirement before opening or using an account.
• You must not place wagers for another person or allow another person to use your account.
• You must not use the website for fraud, money laundering, unlawful activity or any prohibited purpose.
• You must not attempt to manipulate games, payment systems, account records or security controls.
• You must follow all applicable account, identity, payment, deposit and withdrawal requirements.
• You must check that your account information remains accurate and update it when circumstances change.

Account activity may be reviewed for security, verification, responsible gambling, fraud prevention and compliance purposes. Where an account review is required, some activity may be delayed or restricted while the review takes place. You should not create additional accounts to avoid a restriction, verification request, account limit or self-exclusion.

Game outcomes are determined by the relevant game system, rules and result records. For games using random outcomes, results are generated by the applicable randomisation process. Results are not guaranteed by previous wins, previous losses, patterns, strategies, timing or the amount wagered. Unless a game specifically states otherwise, each outcome should be treated as separate from earlier outcomes.

A wager is settled using the result recorded by the relevant game or betting system. The result shown in your account history may be used as the primary record of the wager. If a result is delayed, incomplete or temporarily unavailable, wait for the final result and check the account history before taking further action.

• A winning wager is settled according to the applicable game rules and the terms shown when the wager was accepted.
• A losing wager is settled without a return of the stake unless the relevant rules state otherwise.
• A void or cancelled wager is handled according to the applicable rules, which may include returning the stake.
• If a game is interrupted, the outcome may be determined by the game record, a completed round or another process described in the game rules.
• Where a result cannot be verified or a material error is identified, settlement may be delayed while the matter is reviewed.

If there is a discrepancy between a screen display, confirmation message and official account record, the matter may be reviewed using technical logs, transaction records, game data and other available information. You should keep relevant screenshots or transaction details and raise the issue promptly through the support method available on the website. Do not send your password or complete payment credentials when reporting an issue.

Promotions, bonuses and free play

Promotions, bonuses, free spins, free bets and other offers may be subject to separate promotional terms. Those terms may explain eligibility, qualifying games, wagering requirements, expiry periods, maximum permitted returns, withdrawal conditions and restrictions on combining offers. Always read the full offer conditions before accepting or using a promotion. If promotional terms contain requirements that are specific to an offer, those terms may apply in addition to these general Betting Rules.

Gambling should be an entertainment activity, not a way to make money or recover losses. Set limits that suit your circumstances and only wager money that you can afford to lose. Never chase losses, borrow money to gamble or continue playing because you believe a win is due. Taking regular breaks can help you keep gambling within limits.

• Decide your spending and time limits before you start playing.
• Keep gambling separate from essential household expenses and financial commitments.
• Do not gamble when distressed, tired, affected by alcohol or affected by other substances.
• Use available deposit, spending, loss, session or account limits where offered.
• Consider a cooling-off period or self-exclusion if gambling is no longer enjoyable.
• Seek independent support if gambling is causing financial, emotional, relationship or work-related harm.

You may request account restrictions, a cooling-off period or self-exclusion through the account or support channels available on the website. The length and effect of a restriction will depend on the option selected and the applicable rules. You should not attempt to avoid a restriction by opening another account, using another person's account or asking another person to place wagers for you.

Questions and complaints

If you have a question about a wager, game result, payment or account record, review the relevant game rules and transaction history first. If the issue remains unresolved, raise it through the support method available on the website. Include enough information for the matter to be checked, such as the date, game or product, transaction reference and a clear description of the concern. Do not include passwords, security codes or full payment details.

Complaints may be reviewed using relevant account information, game records, transaction data, technical logs and the rules that applied at the time. A review may take longer where identity checks, third-party information or technical records are required. You should provide accurate information and cooperate with reasonable requests connected with the investigation.

These Betting Rules may be updated when products, legal requirements or operational processes change. The version published on the website at the relevant time, together with the applicable Terms and Conditions, promotional terms and game-specific rules, will generally be considered when reviewing a wager or account matter. If you are unsure about a rule, do not place the wager until you have obtained clarification through the available website support process.