Responsible Gaming

Personal limits can help you maintain control over your gambling. Depending on the features available to your account, you may be able to set limits for deposits, spending, losses, session time or account access. Limits should be chosen before gambling and should reflect an amount you can comfortably afford to lose. A limit is most effective when you keep it in place and do not try to work around it.

Review your account activity regularly so you can see how much time and money you are spending. Looking only at individual deposits or sessions may not show the full picture. Consider your total gambling activity over a week or month and compare it with your household budget. If gambling is taking more money or time than planned, stop and consider using stronger restrictions or asking for support.

Helpful limit-setting habits

• Choose a gambling budget before you play and do not increase it during a session.
• Set a time limit and stop when it ends, even if you are winning or trying to recover a loss.
• Use available deposit or account limits and consider selecting the most conservative option that suits you.
• Keep a record of deposits, withdrawals, wins, losses and time spent gambling.
• Avoid gambling with money set aside for bills, emergencies, education or family needs.
• Take regular days away from gambling and use that time for other activities.
• Ask someone you trust to help you stay accountable if maintaining limits becomes difficult.

Limits are not a guarantee that gambling will remain enjoyable, and they cannot remove the possibility of loss. They are one part of a broader responsible gambling plan. If you find yourself changing limits repeatedly, opening new accounts to continue playing, hiding gambling activity or feeling unable to stop, consider taking a complete break and seeking independent support.

A temporary break or self-exclusion can help you stop gambling for a chosen period or for an indefinite time. If you decide that you need a break, use the responsible gambling or account settings available on the website, or contact the site's support team through the contact methods shown on the website. Explain that you want to restrict or close your access and follow any verification steps required to protect your account.

During a break or self-exclusion period, do not try to bypass the restriction by creating another account, using another person's details or asking someone else to gamble for you. Tell trusted people about your decision and remove gambling apps, saved payment methods and promotional messages where possible. Blocking software, bank controls and spending alerts may provide additional protection, although no single tool can replace a complete support plan.

Where to find help

• Use the responsible gambling tools and account controls available through Coolzino Casino.
• Contact Coolzino Casino through the support channels displayed on the website if you need help restricting account access.
• Speak with a recognised gambling support service operating in your Australian state or territory.
• Ask your general practitioner or a qualified mental health professional for advice.
• Contact a financial counsellor if gambling has affected bills, debt or household finances.
• Talk with a trusted family member, friend or support person about the steps you are taking.
• Check relevant Australian or state and territory self-exclusion options where these are available.

Support is also available to people affected by someone else's gambling. Family members and friends may experience stress, financial pressure or relationship difficulties even when they do not gamble themselves. They can seek independent counselling and financial advice, set clear boundaries and avoid lending money to fund continued gambling. You are not responsible for controlling another person's gambling, but you can encourage them to seek professional help.

Coolzino Casino may take steps to promote responsible gambling and protect account holders, but these tools have limits. You remain responsible for making informed decisions about whether, when and how much to gamble. By using the service, you should follow the applicable terms, provide accurate information and cooperate with reasonable account checks or responsible gambling conversations. If gambling is no longer enjoyable or is causing harm, stopping is the safest option.