Privacy Policy

Coolzino Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information provided directly by a player, information created through the use of an account and information collected when a player interacts with the website, customer support or related services. By using the website, a player should review this policy together with any applicable website terms and notices.

Privacy practices may depend on the service being used, the information involved and the requirements that apply to online gambling services. This means that not every type of information described below will be collected from every player. Where information is needed for account administration, identity checks, payment processing, security or legal compliance, refusing to provide it may affect the ability to open, maintain or use an account.

This policy is written in general terms so that it is easy to understand. It does not limit any privacy protection or other right that may apply to a player under relevant Australian requirements or other applicable rules.

Personal information may be shared where this is reasonably necessary to provide the service or operate the website. For example, relevant information may be made available to payment and transaction providers, identity and verification services, technology providers, customer support platforms, security services, professional advisers or other suppliers that help operate the casino service. These parties should only receive information relevant to the service they provide or the purpose for which it is shared.

Information may also be disclosed where disclosure is needed to prevent fraud, protect the security of the website, investigate suspected misuse, respond to a lawful request or meet an applicable legal obligation. If a business function changes, information may be handled as part of that change where permitted and appropriate. The casino does not use personal information for unrelated purposes without a suitable basis or notice where notice is required.

Some service providers may process information in locations outside Australia. Where this occurs, handling may be subject to the arrangements and requirements that apply to the relevant service. The use of a third-party provider does not remove the need to protect information or to use it only for appropriate operational, security, verification or legal purposes.

Reasonable administrative, technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure transmission methods and restricted access to information. No online system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they believe an account has been accessed without permission.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. This may be necessary for compliance, audit, fraud prevention, dispute handling or other lawful purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Players may have privacy choices and rights available under the requirements that apply to their situation. These may include asking for access to personal information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where deletion is available, and withdrawing consent to marketing communications. A request may need to be checked before it is completed so that personal information is not disclosed to the wrong person.

How to exercise your data rights

To ask for access to your data, request a correction, ask for deletion, or withdraw your consent to marketing, contact the privacy support team at support@coolzinocasino.wtf. Please explain the request clearly and include enough information to help identify the relevant account or records. Do not send a password or unnecessary payment information by email. The team may request reasonable information to confirm identity, clarify the request or protect account security.

A request may not always result in immediate deletion or change. For example, information may need to be retained to meet a legal obligation, complete a transaction, protect security, prevent fraud, resolve a dispute or establish, exercise or defend a legal claim. If a request cannot be completed in full, the reason will be explained where appropriate. Withdrawing consent to marketing does not affect the lawfulness of processing that took place before the withdrawal, and service messages about an account may still be sent where necessary.

Privacy questions, concerns about the handling of personal information and data requests can also be directed to support@coolzinocasino.wtf. This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will describe the current privacy practices. Players should review this page periodically, particularly before continuing to use the service after a policy update.